Reviews

Excellent guys working here. Very helpful and professional!

I'm editing my original review below and upping Strand Storage's rating to 4 stars for quickly contacting me and rectifying the issue by refunding the errant late charge. The problem was not really the fault of Strand Storage but with U-Haul in MD and the U-Haul app in general. When I made the reservation with U-Haul, I had 4 days allowed with the truck and a due date of Feb. 2. This was written in both the contract and in the U-Haul app. On the day before pick up, U-Haul in Maryland changed both my truck pick up location to a very inconvenient location 20 miles away and my drop off location to Strand Storage. The app and the contract both continued to show a due date of Feb. 2, but in a different section of the contract (unnoticed by me) they dropped the allowed days to 3...a very messed up contract. I was happy that Strand realized this mistake and made things right. Original Review: Per my pre-paid contract, I returned the 20 foot U-Haul truck used for a move from MD to Myrtle Beach to the South Strand Storage Center. The truck was returned a day early, completely clean, proper level of gas and with all the leased moving blankets. The person who met me checked to make sure all was good and said he would email a receipt and then drove the truck around the back of the storage units. I left with my wife who was waiting. Two days later an additional charge shows up on my credit card. I contacted the main U-Haul phone number. The U-Haul phone agent said South Strand shows the truck as being checked in a day late. The truck was returned a day early!!! The charge is being disputed with U-Haul and will be also be disputed with my credit card. I would avoid using this place.